The supplied product controls.
Use the order, product identity, approved configuration, and date of supply to identify the applicable record.
QUALITY STANDARDS / WARRANTY
Quality is the promise. Warranty is the record.
Quality standards describe how EXO controls the work. Warranty terms define how a supplied product is reviewed when support is needed. The independently maintained warranty page keeps the current terms available to customers and search engines.
Keep the condition in context.
Photos, installation conditions, use history, and product documentation help the support team review the reported condition.
Apply the current published terms.
Coverage, exclusions, and available remedies follow the independently maintained warranty page and product-specific documentation.